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Frequently Asked Questions

Q: What are your hours?

A: We are open from 10:30-6:00 Tuesday through Friday and 10:30-5:00 on Saturdays

Q: Do I need an appointment?

A: We are happy to help you with your jewelry needs during our store hours without an appointment. We do however; recommend making an appointment if you are looking to speak to Jorge about a custom design or redesign of a piece.

Q: Do you have a workshop on-site?

A: Yes, we do all of our jewelry making on site in our in-house workshop.

Q: Do you do appraisals?  How much is an appraisal?

A: Yes, we do appraisals.  We charge $250 per hour for appraisals. Our appraisers are Graduate Gemologists and highly skilled in their field. Once we see the pieces we are able to give you a much clearer estimate of how long we feel the piece will take to appraise.

Q: Do you repair watches?

A: No, unfortunately we do not do watch repairs.

Q: Do you size rings?  How long does it take?

A: Yes, we size rings. As long as the ring is made of a “noble metal” such as gold, platinum or sterling silver, we are usually able to size it. We would happily confirm that upon seeing the piece.  We like to give ourselves a week to size a ring but some rings may take longer and most rings will take only 3 to 4 days. Either way, we will call you just as soon as your piece is completed.

Q: Do you reset stones?

A: Yes, we do repairs of all sorts. Of course, this would need to be confirmed upon looking at the piece.

Q: Do you restring pearls?

A: Yes, we do offer pearl restringing and knotting.

Q: How often should I restring my pearls?

A: Because pearls are usually strung on silk (a naturally decomposing fiber) and depending on how often you use them, it is recommended to restring your pearls every 3-5 years.

Q: How do I know if it’s time to restring my pearls?

A: You will notice that the knots between the pearls begin to fray and you should notice gaps between the pearls and the knots. This occurs only because the silk is stretching and there for decomposing.

Q: Can I use my own gold for a design?

A: Yes, we are happy to use your own gold and or stones to create a new piece of jewelry. We often do this to preserve the sentimental aspect of a piece and or to recycle gold/jewelry that is no longer current in design or to your taste.

Q: Do you sell engagement rings?

A: While we have several engagement rings in the store, we are best known for our one-of-a-kind custom engagement rings. We find that working with you to create a piece that is uniquely yours is appealing to our clients and allows us to customize the piece for your lifestyle, taste and budget.

Q: How long does a custom designed piece take to make?

A: Typically it takes us 3 to 4 weeks to execute a new design.

Q: Which diamond shape looks the biggest?

A: A round brilliant cut diamond is always going to look largest for its carat size. That is why it is so popular as well as referred to as the ideal cut.

Q: Which diamond cut sparkles the most?

A: A round brilliant cut diamond, with its 57-58 facets is the perfect choice for maximum sparkle. This sparkle happens when the light hits the diamond and these facets distribute light through them to provide maximum light return back up through the top (table) of the stone. In ideal cut round brilliants this light return is as high as 92-95%. This is why they sparkle the most.

Q: What does a marquise diamond mean?

A: Marquise is the cut (or shape) that the diamond has. It resembles an oval with a point on each end ends rather than curves.

 


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Custom Jewelry Design - if you can imagine it, Jorge Adeler can create it

It seems the word "recycle" has been a bit overused lately. This being said, did you realize that by simply re-fashioning or re-designing a piece of jewelry you are actually "recycling"? One of the virtues of heirloom jewelry is that the component parts, as in the metal and gemstones used, can actually be reused. One of our specialties is not just custom jewelry design but rather custom re-design. So take a look at in that jewelry box and consider what pieces you have that no longer suit your style, are broken or perhaps just need a little updating, and make and appointment. After all, while our design consultations are ALWAYS free of charge, the results can often be priceless.

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Many of Hollywood's most recognized celebrity faces have been spotted wearing custom designed Adeler jewelry everywhere from the Emmys to the Oscars. Stars like Tamara Braun, Paris Hilton and Jennifer Lopez have made Adeler one of their favorite choices. Check out our celebrity jewelry on the red carpet.